Frequently Asked Questions
What Shipping Methods Are Available?
We use FedEx, DHL & UPS as our courier carriers. Canada Post is only used as a back up if it is an area our courier does not deliver to or if it is a small packet or envelope. We will choose the best shipping method as we deem fit for your area.
Do You Ship Internationally?
Yes we do ship all over the World. Shipping to UK & Europe will be FREE on orders over $250.00 USD as long as our Courier Service delivers to your address….if not we will send via postal service and charge you the difference (countries such as Russia will be discounted as we only ship via post~not courier) WORLD-WIDE ~ We will deduct a discount towards your shipping off of all orders over $250.00 USD at 10% of your order OR the total cost of the shipping (if it ends up being free). All discounts are subject to our courier of choice servicing your area.
How Long Will It Take To Get My Package?
All IN STOCK items will ship within 24-72 hours of your confirmed order received. Same Day Shipping if your order has no extra paperwork to deal with is more common these days. There are times we are shipping out multiple orders in bulk which can slow us down. We use FedEx, DHL & UPS as our courier carriers. Canada Post is only used as a back up if it is an area our courier does not deliver to or if it is a small packet or envelope. We will choose the best shipping method as we deem fit for your area.
What Payment Methods Are Accepted?
Please note that our shopping cart operates in US Dollars and all prices have been adjusted according to market value of our products. Any amount drawn from your Credit Card or Paypal, will be in your own currency and will be equal to the US Dollar amount when converted. Conversion fees are not taken against your payment method, but against our account. Please note that we do not determine the conversion rate and we do not charge any fees on your card towards this. All rates are determined by your bank at the time of the conversion. We accept the following SECURE Payment Methods: STRIPE Credit Card Payments You can shop at MacPhersons Craft Supplies Ltd. with confidence. We have partnered with STRIPE a leading payment gateway, to accept credit cards payments safely and securely for our customers. STRIPE Payment Gateway manages the complex routing of sensitive customer information through the electronic credit card processing networks. The company adheres to strict industry standards for payment processing, including: 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions. Industry leading encryption hardware and software methods and security protocols to protect customer information. Compliance with the Payment Card Industry Data Security Standard (PCI DSS). MacPhersonCrafts.com is registered with STRIPE PayPal If there’s a problem with your order, your eligible purchases are protected when you pay with PayPal. We offer our buyers: $0 Liability for Eligible Unauthorized Purchases when you meet our requirements Refunds for incorrect orders or items that never arrive A convenient process for resolving problems Check out the PayPal Purchase Protection Overview for more details. You’re safer when you know who’s on the other end of a transaction. That’s why PayPal provides a seller verification system. When you use PayPal for online purchases, we never share your financial information with merchants. All you give the seller is your email address-because your payment details are already safely stored on our secure servers.Disclaimer We recommend that you test products prior to using them on a project. The product information provided in the MacPherson Arts & Crafts web site is providing a basis for understanding the potential uses of the products. We cannot be sure the products will be right for you due to the numerous variables in methods, materials and conditions of producing art. We provide no warranty, and we will not be liable for any damages (indirect, consequential, or otherwise) that may occur as a result of a product application. Please make sure that you read all labels carefully as some products may pose a potential risk.
Is Buying On-Line Safe?
The security of our clients are very important to use and therefore all sensitive financial information are securely handled by our payment processors, STRIPE and Paypal. You can read more about these payment gateways in our Terms & Conditions Section
Order & Retunrs
How do I place an Order?
Simply add the Products you are interested in buying to your Shopping Cart. Once you have added everything you need, continue to Checkout. If you have already have an account registered with us, you will be prompted to log in. If you do not have an account, you will be asked to registered one with us. Once this is completed, you will be asked to choose your shipping method and payment method you would like to use. Confirm your order by either paying by secure credit card via Stripe or by Paypal. Once paid, your order will be confirmed and your package will be shipped.
How Can I Cancel Or Change My Order?
You can cancel your order by contacting us via our Help Desk - See the link below. If you order has not yet shipped, we will inform our Warehouse not to proceed shipping your order. If your order has already shipped, you will have to wait for it's arrival and then return the package. Please note that all cancelled or returned orders due to buyers remorse, will incur a 15% restocking fee as well as Paypal fees, which are not refundable due to new Paypal Terms. If you parcel has already shipped, these shipping fees will not be refundable and you will be responsible for return shipping fees as well as any Custom Fees we incur due to the return, if applicable. We cannot change your order once it has been placed due to the vast amount of orders we receive daily. If it has not shipped yet, you can request via our Help Desk to cancel it and you can place a new order with the correct items.
Do I need an account to place an order?
In order for us to best serve our customers, it is important that you register an account with our Shopping Cart. This way we will have the ability to inform you of important information e.g. when your order is processing, shipped etc. We take the privacy of our clients seriously and will: NEVER freely supply our customers confidential and contact details to any third party NEVER sell our customers confidential and contact details to other company or person NEVER publicly display our customers confidential details in any form, whether in print or virtually. Your information will be used for: Contacting you via email or phone with regards to any order you have placed with us, any question or specific information you requested from us. Creating your shipping label upon which we will supply your information to the shipping companies that we are working with, nl. UPS and Canada Post. The Payment Gateway you choose, will access your personal information to process your payment, nl. STRIPE for Credit Card and PayPal.
How Do I Track My Order?
Once your order has shipped, we will inform you of the Tracking Information via our System You will then be able to track it via our various courier service websites nl. UPS, Fedex or DHL Should we not be able to use any of the above couriers due to your location, we will use Canada Post, which can also be tracked. Canada Post Small Packet Air unfortunately does not offer tracking, but we rarely use this service.
How Can I Return a Product?
We hope you are satisfied with the products you purchase from MacPherson Arts & Crafts. Should you need to return any products due to it not meeting our 100% Satisfaction Guarantee: Please do not return goods without authorization. Contact our HELP DESK to request an authorization to return a product. We will then supply you with instructions. Authorized returns must be received within 7 – 14 days of notifying us, in a clean, unused condition and in it’s original packaging. Once we inspect the product and we confirm the defect or significant difference, we will make the necessary arrangement with you with regards to your credit. Should you have buyer’s remorse, items can be returned at a restocking fee of 25% of the original product price. Shipping fees will NOT be refundable and return shipping will be for your account and not covered by us. Any import fees and taxes back to us, will also be for your account. Follow Step 1. and 2. above with regards to a return.